Executive & General Management
Service Quality Performance And Data Analysis
Exclusive
KBZ Bank
Yangon
Full Time
2650000.00 MMK
Posted 5 days ago
Role Introduction
Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branchesĀ Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. Perform quantitative and qualitative analysis to identify trends, patterns, and correlations. Collaborate with cross-functional teams to define data requirements and deliver actionable insights. Identify opportunities to enhance customer service processes, products, or policies through data analysis. Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores. Provide recommendations for operational improvements and effi
Key Responsibilities
Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branchesĀ Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. Perform quantitative and qualitative analysis to identify trends, patterns, and correlations. Collaborate with cross-functional teams to define data requirements and deliver actionable insights. Identify opportunities to enhance customer service processes, products, or policies through data analysis. Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores. Provide recommendations for operational improvements and effi
Requirements
ciency based on data-driven insights. Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders. Prepare the comparison reports every quarter to monitor the service improvement Provide periodic reports. Other duties as assigned. Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science. 5+ years banking experience Familiarity with data visualization tools such as Tableau, Power BI, or Excel Strong communication and presentation skills with good command of English in both written and spoken Positive thinking, strong initiative, result-oriented and willing to embrace challenges; Ability to translate complex data sets into clear and concise findings, with strong attention to detail Proficiency in PC applications in MS Office Proven experience in data analysis, with strong knowledge of statistical concepts and methodologiesQuarterly Bonus Ferry (YGN area) Uniform Health Care Support
Company Profile
KBZ Bank
Mandalay
Management Consulting & Advisory
KBZ Bank is hiring in Myanmar via Job Find Myanmar demo data.
More about this company
Related Job Posts
See more
Marketing Manager (F&B)
Exclusive
Talent Experts
Develop and execute marketing strategies to drive sales, brand awareness, and business growth. Conduct market research and competitor analysis to identify business opportunities. Plan and manage digital and offline marketing campaigns. Ensure brand consistency while adapting campaigns to the local market. Manage brand reputation, PR, and CSR initiatives. Build partnerships through industry events and media engagement. Monitor campaign performance, analyze ROI, and optimize marketing activities. Collaborate with Operations and Commercial teams on pricing, promotions, and product performance. Develop customer promotions and loyalty programs to increase sales and retention. Coordinate with international franchisors to align local marketing with global brand standards. Prepare and manage the marketing bud
Yangon
07 Aug 2026
Key Account Manager (Digital Marketing Agency)
Exclusive
Talent Experts
Manage and grow a portfolio of key accounts by maintaining strong, long-term client relationships. Understand clients' business objectives and recommend suitable printing, POSM, branding, or marketing solutions to meet their needs. Identify new business opportunities, upselling, and cross-selling opportunities within existing accounts. Prepare proposals, quotations, presentations, and negotiate commercial terms with clients. Coordinate with internal teams, including Production, Operations, Design, Procurement, and Finance, to ensure projects are delivered on time, within budget, and to the required quality standards. Monitor project progress and proactively resolve client concerns or operational issues. Conduct regular client meetings to review project status, gather feedback, and strengthen business relationships. Track sales performance, account profitability, and sales pipeline, providing accurate forecasts and reports to management. Stay informed of market trends, competitor activit
Yangon
07 Aug 2026
Executive Secretary (Trading, FMCG)
Exclusive
Talent Experts
Provide administrative and executive support to senior management, including calendar, meeting, travel, and schedule coordination. Prepare reports, presentations, meeting minutes, official correspondence, and business documents. Coordinate with internal teams, government authorities, vendors, and external stakeholders to support daily operations. Assist with manpower administration, employee coordination, training logistics, and performance-related documentation as assigned. Support business planning, budget monitoring, expense tracking, and follow up on projects to ensure timely completion. Oversee office administration, facilities, maintenance, renovation, and vendor management. Manage visa applications and renewals, company records, confidential documents, and asset registe
Yangon
07 Aug 2026