Customer Resolution Manager Banner
Executive & General Management
Customer Resolution Manager Exclusive
KBZ Bank
Yangon
Full Time
2730000.00 MMK
Posted 5 days ago
Role Introduction
Meeting with customers to discuss complaints and offer solutions to any problems they may be experiencing with customer service Preparing reports summarizing complaint data for management review Conduct the complaint analytical reports to overview the branch’s performance Find out the best solution to handle all the issues from different channels Working with legal staff to investigate allegations of illegal activity Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolution of their complaint Maintain excellent relationship with the customer Focus on customer satisfaction and able to do the service recovery Train the customer support representative team to support the branch customer service skill Monitor the performance of the team and able to allocate them to the support n
Key Responsibilities
Meeting with customers to discuss complaints and offer solutions to any problems they may be experiencing with customer service Preparing reports summarizing complaint data for management review Conduct the complaint analytical reports to overview the branch’s performance Find out the best solution to handle all the issues from different channels Working with legal staff to investigate allegations of illegal activity Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolution of their complaint Maintain excellent relationship with the customer Focus on customer satisfaction and able to do the service recovery Train the customer support representative team to support the branch customer service skill Monitor the performance of the team and able to allocate them to the support n
Requirements
eeded branches Find out the branch improvement area to upskill them. l Conduct regular branch visits and report back to the Head of CSBU Coordinate with the related departments to improve customer service at the branches Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employees.   Provide periodic reports. Other duties as assigned. Any University Degree, have to experience in Project Management or Marketing Any University Degree, have to experience in Project Management or Marketing Minimum 10 years’ experience in banking or financial industry, Strong communication and presentation skills with good command of English in both written and spoken Positive thinking, initiative, result-oriented and willing to embrace challenges; Customer-centric and innovative; Proficiency in PC applications in MS OfficeQuarterly Bonus Ferry (YGN area) Uniform Health Care Support
Company Profile
KBZ Bank
Mandalay
Management Consulting & Advisory
KBZ Bank is hiring in Myanmar via Job Find Myanmar demo data.
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