The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline. Single point of contact for territory/ branches related to KBZPay daily operations To resolve any KBZPay related requests or complaints with end to end follow up coming from different channels. Eg., Call, Email etc Handle all service requests in accordance with the service parameters, policies and standard operation procedures (SOP) in a timely manner Understand about all process of issues escalation Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution Resolve any business or technical challenges that TSO may face Highlight critical issues to reporting manager and others related team whenever necessary Coordinate with branches & VC/Funct

The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline. Single point of contact for territory/ branches related to KBZPay daily operations To resolve any KBZPay related requests or complaints with end to end follow up coming from different channels. Eg., Call, Email etc Handle all service requests in accordance with the service parameters, policies and standard operation procedures (SOP) in a timely manner Understand about all process of issues escalation Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution Resolve any business or technical challenges that TSO may face Highlight critical issues to reporting manager and others related team whenever necessary Coordinate with branches & VC/Funct

ion for proper support to category customers issues Be flexible working on assigned shifts and OT Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery Intuitive to customer’s needs Strong MS Office Skill & typing. Strong communication and interpersonal skills and the ability to build and maintain relationships. Ability to analyse and solve problems quickly Must be self-motivated, flexible and able to manage several jobs at one time Teamwork and customer-oriented mindset Any bachelor degree Prefer with at least 1 year of working experience in the related field is required for this position (Fresh graduate will be considered as well) A background in customer service is preferable. Experience working in banking / financial services would be an added advantage.Quarterly Bonus