This position will be responsible for overseeing end-to-end New Business operations for Individual and Group Business, ensuring operational excellence, compliance, and customer satisfaction.The role serves as a key liaison among Distribution, Underwriting, Finance, Compliance, and other stakeholders, taking ownership of complex cases, process improvements, and operational performance to support business growth and service excellence. Manage end-to-end New Business operations for both Individual and Group Business, ensuring timely and accurate policy issuance. Review and process applications in compliance with company policies, regulatory requirements, and service standards. Coordinate with Distribution, Underwriting, Finance, Compliance, Customer Service, and IT teams to resolve operational matters and pending cases. Oversee Group Business onboarding, member enrollment, policy setup, endorsements, and renewal activities. Handle complex and escalated cases, ensuring timely resolution and a positive customer and distributor experience. Monitor operational KPIs, prepare reports, and identify opportunities to improve efficiency, productivity, and service

This position will be responsible for overseeing end-to-end New Business operations for Individual and Group Business, ensuring operational excellence, compliance, and customer satisfaction.The role serves as a key liaison among Distribution, Underwriting, Finance, Compliance, and other stakeholders, taking ownership of complex cases, process improvements, and operational performance to support business growth and service excellence. Manage end-to-end New Business operations for both Individual and Group Business, ensuring timely and accurate policy issuance. Review and process applications in compliance with company policies, regulatory requirements, and service standards. Coordinate with Distribution, Underwriting, Finance, Compliance, Customer Service, and IT teams to resolve operational matters and pending cases. Oversee Group Business onboarding, member enrollment, policy setup, endorsements, and renewal activities. Handle complex and escalated cases, ensuring timely resolution and a positive customer and distributor experience. Monitor operational KPIs, prepare reports, and identify opportunities to improve efficiency, productivity, and service

quality. Support process enhancement, automation, system development, and other business transformation initiatives. Provide operational guidance to team members, act as a subject matter expert, and support management in departmental projects and initiatives. Any other duties as assigned from time to time Bachelor’s degree in business, Management, Insurance, or other related fields. Life insurance-related qualifications are an advantage. Certificates in insurance operations, compliance, AML/CFT, or process improvement (e.g., LOMA, Lean Six Sigma) are preferred. Minimum 3 years of experience in insurance operations, BAU support, or related administrative roles. Strong communication and coordination skills. Problem-solving and decision-making ability. Attention to detail with a compliance and accuracy focus. Ability to work under pressure and meet tight deadlines. Proficiency in Microsoft Excel, PowerPoint, and Word. Familiarity with core policy administration systems and sanction screening tools. Knowledge of operational reporting and data analysis.* Rewards for overperformance * Weekend Off (Saturday & Sunday) * Public Holidays Off * Ferry Provided